Privacy Policy

We are pleased about your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data. 

1. ACCESS DATA AND HOSTING

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, transferred data volume, and the requesting provider (access data) and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring a trouble-free operation of the site and improving our services. This serves to protect our primarily legitimate interests in a correct presentation of our offering in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. All access data is deleted at the latest seven days after the end of your visit to the site.

HOSTING

The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected through the forms provided on this website are processed on their servers. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

2. DATA PROCESSING FOR CONTRACT EXECUTION, CONTACTING, AND ACCOUNT CREATION

We collect personal data when you voluntarily provide it to us in the context of your order or when you contact us (e.g., via contact form or email). Mandatory fields are marked as such, as we need the data in these cases for contract execution or to process your inquiry, and you cannot send the order or contact without providing them. The data collected can be seen in the respective input forms. We use the data you provided for contract execution and processing your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR.

As far as you have given your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of customer account creation. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of processing orders, payments, and shipping, can be found in the following sections of this privacy policy. After complete execution of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiration of the tax and commercial law retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c GDPR, unless you have expressly agreed to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data beyond this that is legally permitted and of which we inform you in this declaration. Deleting your customer account is possible at any time and can be done either by a message to the contact option described in this privacy policy or through a function provided in the customer account.

INVENTORY MANAGEMENT SYSTEM

To process orders and contracts, we use inventory management systems from external service providers. Our service providers operate for us as part of a processing contract. For questions about our partners for order processing and the basis of our cooperation with them, please contact the contact option described in this privacy policy. 

3. DATA PROCESSING FOR SHIPPING PURPOSES

To fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we share your data with the shipping service provider commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. 

DATA SHARING WITH SHIPPING SERVICE PROVIDERS FOR PRE-SHIPPING NOTIFICATION

If you have given us your explicit consent during or after your order, we will forward your email address and phone number to the selected shipping service provider in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address given below. After revocation, we will delete your data provided for this purpose unless you have expressly agreed to further use of your data or we reserve the right to use data that is legally permitted and of which we inform you in this declaration.

General Logistics Systems Germany GmbH & Co. OHG

GLS Germany-Straße 1 - 7

DE-36286 Neuenstein

Germany

DPD Deutschland GmbH

Wailandtstraße 1

63741 Aschaffenburg

Germany

DHL Paket GmbH

Sträßchensweg 10

53113 Bonn

Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG

Görlitzer Straße 1

41460 Neuss

Germany

Hermes Germany GmbH

Essener Straße 89

D-22419 Hamburg

Germany

4. DATA PROCESSING FOR PAYMENT PROCESSING

In processing payments in our online shop, we cooperate with these partners: technical service providers, credit institutions, payment service providers.

4.1 DATA PROCESSING FOR TRANSACTION PROCESSING

Depending on the selected payment method, we transmit the necessary data for processing the payment transaction to our technical service providers, who work on our behalf under a processing contract, or to the commissioned credit institutions or the selected payment service provider, as far as necessary for processing the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR. In part, the payment service providers collect the data necessary for payment processing themselves, e.g., on their own website or through a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this regard.

For questions about our payment processing partners and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4.2 DATA PROCESSING FOR THE PURPOSE OF FRAUD PREVENTION AND OPTIMIZATION OF OUR PAYMENT PROCESSES

If applicable, we provide our service providers with additional data, which they may use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing of disputed payments, supporting accounting). This serves in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR to protect our predominating legitimate interests in securing against fraud or in efficient payment management.

4.3 IDENTITY AND CREDIT CHECK WHEN CHOOSING KLARNA PAYMENT SERVICES

Klarna Pay now (direct debit), Klarna Pay later (purchase on invoice), Klarna Slice it (installment purchase)

If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”), we ask for your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR to transfer the data necessary for processing the payment and conducting an identity and credit check to Klarna. In Germany, for the identity and credit check, the economic information services listed in Klarna’s privacy policy [https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy] may be used. The information received about the statistical probability of a payment default is used by Klarna for a balanced decision regarding the establishment, implementation, or termination of the contractual relationship. You can revoke your consent at any time by a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time directly with Klarna.

4.4 IDENTITY AND CREDIT CHECK WHEN CHOOSING BILLPAY PAYMENT SERVICES

If you choose the payment services of BillPay GmbH, Zinnowitzer Str. 1, 10115 Berlin (hereinafter: BillPay), we ask for your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR to transfer the data necessary for processing the payment and conducting an identity and credit check to Billpay. In Germany, for the identity and credit check, the economic information services listed in Billpay's privacy policy [https://www.billpay.de/de/agb-de/] may be used. The information received about the statistical probability of a payment default is used by Billpay for a balanced decision about the establishment, implementation, or termination of the contractual relationship. Your consent can be revoked at any time by a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time directly with BillPay.

4.5 IDENTITY AND CREDIT CHECK WHEN CHOOSING PURCHASE ON INVOICE VIA PAYONE

If you choose the payment method purchase on invoice from PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt a. M., Germany (hereinafter PayOne), we ask for your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR to transfer the data necessary for processing the payment and conducting an identity and credit check to PayOne. In Germany, the economic information services specified in PayOne's privacy policy [https://www.payone.com/wp-content/uploads/2020/02/PAYONE-Information-zu-Datenverarbeitung-gem%C3%A4%C3%9F-Art.-14-DSGVO-0220-1.pdf] may be used for identity and credit verification. The information obtained about the statistical likelihood of a payment default is used by PayOne for a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by a message to the contact option mentioned in this privacy policy. This may mean that we can no longer offer you certain payment options.

5. ADVERTISING BY EMAIL, POST

5.1 EMAIL NEWSLETTER WITH SIGNUP

If you sign up for our newsletter, we will use the required data or any additional data you provide to send you our email newsletter regularly based on your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described in this privacy policy or through a designated link in the newsletter. After unsubscription, we will delete your email address from the recipient list, unless you have expressly agreed to another use of your data or we reserve the right for a further data processing that is legally allowed and will notify you of this in this declaration.

5.2 NEWSLETTER SENDING

The newsletter may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

5.3 MAIL ADVERTISING AND YOUR RIGHT TO OBJECT

In addition, we reserve the right to use your first and last name as well as your postal address for our advertising purposes, e.g., to send interesting offers and information about our products by postal mail. This serves to protect our predominantly legitimate interests in marketing communication with our customers in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.

6. COOKIES AND OTHER TECHNOLOGIES

GENERAL INFORMATION

To make the visit to our website attractive and to enable the use of certain functions, we use various technologies including so-called cookies on different pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies).

We use such technologies that are absolutely necessary for the utilization of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, visit time, device and browser information as well as information about your use of our website (e.g., information about the content of the shopping cart) is collected and processed. This serves under a balancing of interests primarily legitimate interest in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. 

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consents to the processing of your personal data) as well as for web analysis and online marketing. Further information in this regard, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. 

The cookie settings for your browser can be found at the following links: Microsoft Edge™ [https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies] / Safari™ [https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14] / Chrome™ [https://support.google.com/chrome/answer/95647?hl=de&hlrm=en] / Firefox™ [https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies] / Opera™ [https://help.opera.com/de/latest/web-preferences/#cookies] 

As far as you have consented to the use of the technologies in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in this privacy policy. 

7. USE OF COOKIES AND OTHER TECHNOLOGIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES

As far as you have given your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR, we use the following cookies and other technologies from third-party providers on our website. After the purpose ceases and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. More information about your revocation options can be found in the section "Cookies and Other Technologies". Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

7.1 USE OF GOOGLE SERVICES

We use the technologies represented below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information collected automatically through Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected by Google technologies, it is shortened before being stored on Google’s servers by activating IP anonymization. Only in exceptional cases is the full IP address transferred to a Google server and shortened there. Unless otherwise stated for the individual technologies, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in Google’s privacy policy [https://policies.google.com/privacy?hl=de].

GOOGLE ANALYTICS

For the purpose of website analysis, data (IP address, time of visit, device and browser information, and information about your use of our website) is automatically collected and stored using Google Analytics, from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address is generally not combined with other data from Google. The data processing is based on an agreement for data processing by Google.

7.2 USE OF FACEBOOK SERVICES

USE OF FACEBOOK PIXEL

We use the Facebook Pixel within the technologies represented below of Facebook Ireland Ltd [https://de-de.facebook.com/facebookdublin/], 4 Grand Canal Square, Dublin 2, Ireland ("Facebook"). The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website based on events we define, such as visiting a website or signing up for a newsletter), from which usage profiles are created using pseudonyms. In the context of the so-called advanced data matching, information for matching purposes is also collected and stored, which can identify individuals (e.g., names, email addresses, and phone numbers). For this purpose, a cookie is automatically set by the Facebook Pixel when you visit our website, which automatically enables recognition of your browser when visiting other websites through a pseudonymous cookie ID. Facebook will merge this information with data from your Facebook account and use it to compile reports on website activities and provide further related services, in particular personalized and group-based advertising.

The information automatically collected by Facebook technologies about your use of our website is generally transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision from the European Commission for the USA. If the data transmission to the USA is our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in Facebook's privacy policy [https://de-de.facebook.com/policy.php]. 

FACEBOOK ANALYTICS

As part of Facebook Analytics, statistics about visitor activities on our website are generated from the data collected with the Facebook Pixel. Data processing is based on an agreement for data processing by Facebook. Your analysis serves to optimally present and market our website. 

FACEBOOK ADS

Through Facebook Ads, we advertise this website on Facebook and other platforms. We determine the parameters of the respective advertising campaign, while Facebook is responsible for the exact implementation, in particular the decision about the placement of advertisements to individual users. Unless otherwise stated for the individual technologies, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transfer to Facebook Ireland. The subsequent data processing by Facebook Ireland is not covered by this.

Based on the statistics created through the Facebook Pixel about visitor activities on our website, we carry out group-based advertising on Facebook via Facebook Custom Audience by determining the characteristics of the respective target group. In the context of the extended data matching (see above), Facebook acts as our processor.

Based on the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we carry out personalized advertising through Facebook Pixel remarketing.

Through Facebook Pixel conversions, we measure your subsequent usage behavior for web analysis and event tracking when you arrive at our website via a Facebook Ads advertisement. The data processing is based on an agreement for data processing by Facebook.

8. SOCIAL MEDIA

8.1 SOCIAL PLUGINS FROM FACEBOOK, TWITTER, INSTAGRAM, PINTEREST, XING, ADDTHIS, WHATSAPP

Our website uses social buttons from social networks. These are embedded solely as HTML links on the page, so that when you access our website, no connection is established with the servers of the respective provider yet. When you click on one of the buttons, the page of the respective social network opens in a new window of your browser where you can, for example, click the like or share button.

8.2 OUR ONLINE PRESENCE ON FACEBOOK, TWITTER, INSTAGRAM, YOUTUBE, PINTEREST, LINKEDIN, XING 

If you have given your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes during your visit to our online presence in the aforementioned social media, from which usage profiles are created using pseudonyms. These can be used to display advertisements both within and outside the platforms that presumably match your interests. Cookies are typically used for this. You can find detailed information on the processing and use of data by the respective social media provider as well as a contact option and your rights and settings regarding privacy protection in the privacy policies of the providers linked below. Should you still need assistance with this, you can contact us.

Facebook [https://www.facebook.com/about/privacy/] is an offering of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland"). The information collected automatically by Facebook Ireland about your use of our online presence on Facebook is generally transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. The data processing in the context of visiting a Facebook fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. You can find further information (information about Insights data) here [https://www.facebook.com/legal/terms/information_about_page_insights_data].

Twitter [https://twitter.com/de/privacy] is an offering of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is generally transmitted to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

Instagram [https://help.instagram.com/519522125107875] is an offering of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland"). The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is generally transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. The data processing in the context of visiting an Instagram fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information about Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].

YouTube [https://policies.google.com/privacy?hl=de] is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

Pinterest [https://about.pinterest.com/de/privacy-policy] is an offering of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

LinkedIn [https://www.linkedin.com/legal/privacy-policy] is an offering of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence is generally transmitted to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

Xing [https://privacy.xing.com/de/datenschutzerklaerung] is an offering of New Work SE, Dammtorstraße 30, 20354 Hamburg.

9. CONTACT OPTIONS AND YOUR RIGHTS

As a data subject, you have the following rights:

* according to Art. 15 GDPR the right to request information about your personal data processed by us to the extent there described;

* according to Art. 16 GDPR the right to obtain without delay the rectification of inaccurate or completion of your stored personal data;

* according to Art. 17 GDPR the right to request the deletion of your personal data stored with us, as long as processing is not necessary * for exercising the right of freedom of expression and information;

* for fulfilling a legal obligation;

* for reasons of public interest or

* for the establishment, exercise, or defense of legal claims;

* according to Art. 18 GDPR the right to request the restriction of processing your personal data, as long as * the accuracy of the data is contested by you;

* the processing is unlawful, but you oppose its deletion;

* we no longer need the data, but you need it for the establishment, exercise, or defense of legal claims or

* you have lodged an objection against the processing in accordance with Art. 21 GDPR;

* according to Art. 20 GDPR the right to receive your personal data provided to us in a structured, commonly used, and machine-readable format or to demand the transfer to another controller;

* according to Art. 77 GDPR the right to lodge a complaint with a supervisory authority. In general, you can contact the supervisory authority of your usual residence or workplace or our company’s registered office.

For any questions regarding the collection, processing, or use of your personal data, inquiring, rectifying, limiting, or deleting data as well as the revocation of granted consents or opposition to a specific data use, please contact us directly using the contact details provided in our imprint.

Right to object

As far as we process personal data as described above to protect our predominantly legitimate interests, you can object to this processing with effect for the future. If processing is for the purposes of direct marketing, you may exercise this right at any time as outlined above. For processing for other purposes, you have a right to object only in the presence of reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

This does not apply if the processing is for the purposes of direct marketing. In this case, we will not further process your personal data for this purpose.